Engineering at Intercom: Highlights from my first two years

Intercom's engineering team culture is built around a unique balance that helps engineers learn quickly and grow sustainably. The company encourages learning from production as quickly as possible, starting with small chunks of work and building on them as they go, a approach known as "starting with a cupcake." Intercom also chooses boring technology when it's the right tradeoff, introducing necessary complexity can create issues down the line. Lean processes are implemented to balance speed and correctness, and teams keep things simple by following principles over processes. The company rewards kindness and has created an environment where people feel supported and encouraged to have a positive impact. With its emphasis on growth, flexibility, and collaboration, Intercom's engineering team culture is helping Plushcap thrive in their role.

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