March was a significant month at Intercom, marked by St. Patrick's Day celebrations and the return of teams to working from offices. The company hosted its first global virtual event, New at Intercom, which brought together leaders and customers under one virtual roof. The event showcased industry trends, customer insights, and game-changing products that will transform businesses. Intercom also launched new features and updates, including surveys that capture and act on customer feedback, allowing businesses to turn insights into action with responsive workflows. Additionally, Intercom Switch enables customers to seamlessly transition from phone calls to messaging, while elevating designs with multicolumn email layouts and editor improvements. The platform now supports Ukrainian language, making it easier for businesses to communicate with people in Ukraine. Furthermore, tagging Articles in Intercom facilitates content management by allowing teammates to filter and search for specific Article types. Overall, March marked an exciting month at Intercom, with new products and features set to help businesses take engagement to the next level.