The Intercom platform has introduced several new features and improvements, including Instagram for Support, which allows customers to contact businesses on the most convenient channel for them. Multiple WhatsApp Business API accounts can now be connected to a single Intercom workspace, streamlining support operations. Dynamic content is also available, enabling personalized emails with tailored messaging. Resolution Bot answers can be tagged for organization and filtering, while improved reporting capabilities help analyze engagement and article performance. Custom Bots can now be previewed in a modal, providing a more streamlined experience, and SLAs have been enhanced with customizable response times. These updates aim to improve the overall customer experience and support operations within the Intercom platform.