A call center is a business operation that provides customer support through various communication channels, including phone calls, emails, live chats, and social media messaging. Call centers are typically staffed by trained representatives who handle inbound and outbound queries from customers, with the goal of providing helpful and attentive service. The technology used in call centers can vary, but common solutions include voice-recognition software, distribution software, call recording tools, and customer relationship management dashboards. In contrast to traditional call centers, contact centers offer a range of omnichannel options for customers to interact with businesses, allowing them to choose their preferred method of communication at a time that suits them. This approach can lead to improved customer satisfaction and experience, as well as benefits for organizations without the necessary employee resources.