We're continuing to add customizable features to Intercom to tailor customer experiences, allowing marketing, sales, and support departments to flourish. Premier Services provides additional services for a more personalized engagement, while conditional branching in bots enables faster responses without validation paths. Articles versioning allows viewing past versions of published articles, maintaining content uptime with this feature. Outbound messaging CSV reports have been updated for streamlined data analysis, and February flash updates bring improvements such as dynamic reply times, preventing duplicate Messenger conversations, and a redesigned Resolution Bot Behaviors page. Additionally, European Data Hosting is now available on the mobile app, API v2.4 has been released, and improved webhooks provide greater control over team needs and customer experiences.