Introducing Intercom Surveys: Don’t just ask for opinions, act on them

Intercom has launched its new feature, Intercom Surveys, which allows businesses to gather feedback from customers in a more personalized and contextual way. This feature enables companies to meet customers where they are, survey while staying on-brand, and go omnichannel with both web and mobile surveys. With Intercom Surveys, businesses can drive truly personalized customer experiences by using collected data to power follow-up actions and workflows at scale. The new feature is designed to help businesses act on survey insights and mold their offerings to customers' preferences, ultimately driving customer engagement and long-lasting relationships. By integrating surveys with the existing product, Intercom aims to streamline workflow and consolidate all customer data in one unified platform.

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