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Intercom’s product principles: Building in small steps to deliver maximum customer value
|
Aidan Lynch |
2022-09-06 |
1,391 |
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Built for you: Tooltips, new support languages, personalized posts, and much more
|
Mary Mooshian |
2022-09-07 |
1,014 |
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Four beliefs shaping our vision for customer support
|
Jane Honey |
2022-09-20 |
2,167 |
--
|
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Breaking down barriers to scale: How we’ve optimized Elasticsearch usage at Intercom
|
Ketan Bhatt |
2022-09-21 |
2,082 |
--
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Announcing our refreshed guide ‘The Onboarding Starter Kit’
|
Zara Burke |
2022-09-21 |
384 |
--
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Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™
|
Alyssa Smrekar |
2022-09-22 |
493 |
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Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’
|
Lauren Cassidy |
2022-09-28 |
518 |
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You’re not starting from scratch: How your transferable skills can help you get ahead in a new career
|
Nadia Zhuk |
2022-09-28 |
1,410 |
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What is escalation in customer service?
|
Davin O'Dwyer |
2022-10-01 |
449 |
--
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What is a changelog?
|
Davin O'Dwyer |
2022-10-01 |
534 |
--
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What is a knowledge base?
|
Davin O'Dwyer |
2022-10-01 |
553 |
--
|
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What is SMS customer service?
|
Davin O'Dwyer |
2022-10-01 |
605 |
--
|
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What is marketing automation?
|
Davin O'Dwyer |
2022-10-01 |
521 |
--
|
|
What is text message marketing?
|
Davin O'Dwyer |
2022-10-01 |
572 |
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|
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What is customer self-service?
|
Davin O'Dwyer |
2022-10-01 |
955 |
--
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|
What is average handle time?
|
Davin O'Dwyer |
2022-10-01 |
490 |
--
|
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What is a service desk?
|
Davin O'Dwyer |
2022-10-01 |
509 |
--
|
|
What is churn?
|
Davin O'Dwyer |
2022-10-01 |
528 |
--
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What is business SMS?
|
Davin O'Dwyer |
2022-10-01 |
516 |
--
|
|
What is a support ticket?
|
Davin O'Dwyer |
2022-10-01 |
1,087 |
--
|
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What is a power user?
|
Davin O'Dwyer |
2022-10-01 |
495 |
--
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What is hold time?
|
Davin O'Dwyer |
2022-10-01 |
484 |
--
|
|
What is customer experience design?
|
Davin O'Dwyer |
2022-10-03 |
539 |
--
|
|
What is the Kano model?
|
Davin O'Dwyer |
2022-10-03 |
593 |
--
|
|
What is downtime?
|
Davin O'Dwyer |
2022-10-03 |
566 |
--
|
|
What is a customer feedback loop?
|
Davin O'Dwyer |
2022-10-03 |
491 |
--
|
|
What is a customer effort score?
|
Davin O'Dwyer |
2022-10-03 |
581 |
--
|
|
What is customer support volume?
|
Davin O'Dwyer |
2022-10-03 |
558 |
--
|
|
What is a customer pain point?
|
Davin O'Dwyer |
2022-10-03 |
613 |
--
|
|
What is customer experience management?
|
Davin O'Dwyer |
2022-10-03 |
508 |
--
|
|
What is a customer stakeholder?
|
Davin O'Dwyer |
2022-10-03 |
528 |
--
|
|
Announcing our refreshed guide ‘The Customer Retention Starter Kit’
|
Lauren Cassidy |
2022-10-04 |
390 |
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|
|
Built for you: Inbox updates, customizable conversation assignment, and more!
|
Sonia Moaiery |
2022-10-05 |
560 |
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|
|
Intercom’s product principles: Start with the problem to achieve better solutions
|
Stephen Forbes |
2022-10-05 |
1,767 |
--
|
|
A note from Eoghan McCabe
|
Eoghan McCabe |
2022-10-06 |
561 |
--
|
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What is a user community?
|
Davin O'Dwyer |
2022-10-10 |
555 |
--
|
|
Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more
|
Nicole Garrison |
2022-10-12 |
1,116 |
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|
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Announcing even more ways to support your customers: Here’s what’s new at Intercom
|
Orinna Barton |
2022-10-12 |
903 |
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|
|
How we ensure the highest standards of data privacy and compliance within Intercom
|
Penny Gray, Thibault Candebat |
2022-10-19 |
1,706 |
--
|
|
Batting above your average: Optimizing your sales strategy for SaaS
|
Sanj Bhayro |
2022-10-24 |
900 |
--
|
|
We’ve got mail: Introducing Intercom email features to complement your customer support strategy
|
Ashley Dawson |
2022-11-02 |
885 |
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|
|
Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers
|
Niamh O'Connor |
2022-11-08 |
438 |
--
|
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Intercom’s product principles: What you ship is what matters
|
Eugenia Ortiz |
2022-11-09 |
802 |
--
|
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Automated customer service: Support your customers more efficiently and effectively
|
Niamh O'Connor |
2022-11-22 |
2,780 |
--
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Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more
|
Jasmine Jaume |
2022-11-30 |
1,098 |
--
|
|
Reaccelerate: Finding new engines of growth in your business
|
Des Traynor |
2022-11-30 |
3,770 |
--
|
|
Intercom’s product principles: Creating personal products by design
|
Pranava Tandra |
2022-12-06 |
1,157 |
--
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|
Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets
|
Jasmine Jaume |
2022-12-14 |
1,520 |
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|
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How do customers want to talk to businesses? Our new survey reveals what you need to know
|
Declan Ivory |
2022-12-14 |
1,162 |
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|
|
Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023
|
Kate Sugrue |
2022-12-22 |
675 |
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