Built for you: Tooltips, new support languages, personalized posts, and much more

Intercom has released several new features to improve customer experience, including Tooltips for driving product adoption, localized support in Resolution Bot with five new languages, personalized posts at scale, two-way SMS conversations from the Inbox, and stronger team management capabilities. These updates aim to provide a more personalized, contextual, and convenient experience for customers while empowering teams to work more efficiently. Additionally, Intercom has introduced new localization options, improved survey reporting, and enhanced teammate away reasons to support large-scale team management.