Intercom has been named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave, recognizing the value it brings to its customers and highlighting the growth potential of this space. The company believes that its ability to deliver in-context conversations sets it apart, as well as its vision and roadmap. Forrester evaluated Intercom on 10 criteria, with differentiated ratings in conversation delivery and roadmap, and the report covers the Conversation Automation Solutions Market, vendor performance, and customer value that solutions like Intercom can provide to B2B Marketers.