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Building our next R&D hub in Berlin
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Darragh Curran |
2025-10-29 |
1,114 |
--
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Securely access Intercom data in ChatGPT
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Rhiannon Gale |
2025-10-23 |
335 |
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Preparing for the Customer Agent future
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Bobby Stapleton |
2025-10-17 |
1,004 |
--
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What’s new with Fin 3: The best AI Agent for complex queries across every channel
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Declan Ivory |
2025-10-15 |
2,533 |
--
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Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience
|
Declan Ivory |
2025-10-09 |
1,575 |
--
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Navigating the AI storm: How to harness the power of AI without being crushed by it
|
Chris Murray |
2025-09-18 |
2,346 |
--
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Betting on the future of frontend at Intercom
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Clíona de Róiste |
2025-08-25 |
728 |
--
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The blueprint for AI in support didn’t exist. Until now.
|
Ruth O'Brien |
2025-08-13 |
775 |
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Announcing The AI Agent Blueprint
|
Declan Ivory |
2025-08-12 |
449 |
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How to cut through AI hype and choose solutions with confidence
|
Nicole Rashied |
2025-08-11 |
1,831 |
--
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Navigating AI metrics
|
Bobby Stapleton |
2025-07-15 |
725 |
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Stop monitoring systems; start monitoring outcomes
|
Ryan Sherlock |
2025-07-11 |
1,219 |
12
|
|
Notes from a product design vibe coding hackathon
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Russell Norris |
2025-07-09 |
1,145 |
2
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Response Time: Vol. 46
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Kate Sugrue |
2025-06-16 |
795 |
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Response Time: Vol. 45
|
Kate Sugrue |
2025-05-19 |
341 |
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Introducing MCP: A new way to connect Fin and your customer data to your business tools
|
Nuno Teixeira |
2025-05-01 |
915 |
--
|
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Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification
|
San Mousa |
2025-04-29 |
426 |
--
|
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Pricing AI agents: What does ‘value-based pricing’ really mean for AI?
|
Aisling O'Reilly |
2025-04-28 |
798 |
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Response Time: Vol. 44
|
Kate Sugrue |
2025-04-28 |
575 |
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Train Fin to behave like your best agents
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Zoe Sinnott |
2025-04-09 |
1,179 |
--
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Response Time: Vol. 43
|
Kate Sugrue |
2025-04-07 |
367 |
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Gaming support economics: A guide to maximizing ROI in the AI agent era
|
Summer White |
2025-04-03 |
3,302 |
--
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Built For You Spring ‘25: The future of customer service is calling
|
Francesca Conde |
2025-03-19 |
943 |
--
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Response Time: Vol. 42
|
Kate Sugrue |
2025-03-17 |
533 |
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Evolving Intercom’s database infrastructure: Lessons and progress
|
Ryan Sherlock, Miles McGuire |
2025-03-11 |
1,211 |
3
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Response Time: Vol. 41
|
Kate Sugrue |
2025-03-03 |
896 |
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Transform gaming support: Give every player VIP-level service with Fin
|
Gus Aldaya |
2025-02-27 |
1,483 |
--
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Trust issues: How to help customers believe your AI agent
|
Ruth O'Brien |
2025-02-18 |
968 |
--
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Response Time: Vol. 40
|
Kate Sugrue |
2025-02-17 |
546 |
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Build vs buy: The high bar for building your own AI agent
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Darragh Curran |
2025-02-13 |
1,301 |
--
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From support to sales: Turn eCommerce conversations into customers with Fin
|
Kelly Farrell |
2025-02-06 |
1,033 |
--
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Customer service trends as we know them are dead
|
Declan Ivory |
2025-01-28 |
1,285 |
--
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Designing for clarity: How we restructured Intercom’s Information Architecture
|
Pranava Tandra |
2025-01-24 |
1,983 |
--
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Transform fintech customer service with Fin
|
Aditi Mediratta |
2025-01-20 |
1,395 |
--
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Intercom’s 2024 in review
|
Summer White |
2024-12-18 |
1,820 |
--
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The first 90 days with AI: A 4-step guide to get you started
|
Bobby Stapleton |
2024-12-18 |
2,800 |
--
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The AI agent buyer’s guide: How to make the right choice for your support needs
|
Summer White |
2024-12-02 |
4,666 |
--
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The AI agent buyer’s guide: How to make the right choice for your support needs
|
Summer White |
2024-12-02 |
4,666 |
--
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How transparency can help your customers get more out of AI support
|
Ruth O'Brien |
2024-11-22 |
830 |
--
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Response Time: Vol. 39
|
Kate Sugrue |
2024-11-18 |
609 |
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Intercom vs Zendesk: Two AI agents put to the test
|
Sagar Joglekar |
2024-11-14 |
1,559 |
--
|
|
Announcing our latest guide: ‘The New Economics of Customer Service’
|
Declan Ivory |
2024-11-13 |
565 |
--
|
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Braving busy holidays: Reduce customer service stress with automation and AI
|
Leanne Harte |
2024-11-06 |
1,780 |
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Response Time: Vol. 38
|
Kate Sugrue |
2024-11-04 |
545 |
--
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Response Time: Vol. 37
|
Kate Sugrue |
2024-10-21 |
908 |
--
|
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Fin over email: How we built a multichannel AI agent
|
Julia Godinho |
2024-10-17 |
1,657 |
--
|
|
Evolving Intercom’s database infrastructure
|
Ryan Sherlock |
2024-10-14 |
3,283 |
12
|
|
Fin 2: The first AI agent that delivers human-quality service
|
Kyle Rocco |
2024-10-10 |
1,199 |
--
|
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Pioneer 2024: Intercom’s first ever AI customer service summit, in summary
|
Davin O'Dwyer |
2024-10-10 |
1,802 |
--
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Fin 2: Powered by Anthropic’s Claude LLM
|
Des Traynor |
2024-10-10 |
587 |
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