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Response Time: Vol. 42
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Kate Sugrue |
2025-03-17 |
533 |
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Built For You Spring ‘25: The future of customer service is calling
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Francesca Conde |
2025-03-19 |
943 |
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Gaming support economics: A guide to maximizing ROI in the AI agent era
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Summer White |
2025-04-03 |
3,302 |
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Response Time: Vol. 43
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Kate Sugrue |
2025-04-07 |
367 |
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Train Fin to behave like your best agents
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Zoe Sinnott |
2025-04-09 |
1,179 |
--
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Pricing AI agents: What does ‘value-based pricing’ really mean for AI?
|
Aisling O'Reilly |
2025-04-28 |
798 |
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Response Time: Vol. 44
|
Kate Sugrue |
2025-04-28 |
575 |
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Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification
|
San Mousa |
2025-04-29 |
426 |
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Introducing MCP: A new way to connect Fin and your customer data to your business tools
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Nuno Teixeira |
2025-05-01 |
915 |
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Response Time: Vol. 45
|
Kate Sugrue |
2025-05-19 |
341 |
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Response Time: Vol. 46
|
Kate Sugrue |
2025-06-16 |
795 |
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Notes from a product design vibe coding hackathon
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Russell Norris |
2025-07-09 |
1,145 |
2
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Stop monitoring systems; start monitoring outcomes
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Ryan Sherlock |
2025-07-11 |
1,219 |
12
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Navigating AI metrics
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Bobby Stapleton |
2025-07-15 |
725 |
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How to cut through AI hype and choose solutions with confidence
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Nicole Rashied |
2025-08-11 |
1,831 |
--
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Announcing The AI Agent Blueprint
|
Declan Ivory |
2025-08-12 |
449 |
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The blueprint for AI in support didn’t exist. Until now.
|
Ruth O'Brien |
2025-08-13 |
775 |
--
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Betting on the future of frontend at Intercom
|
Clíona de Róiste |
2025-08-25 |
728 |
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Navigating the AI storm: How to harness the power of AI without being crushed by it
|
Chris Murray |
2025-09-18 |
2,346 |
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Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience
|
Declan Ivory |
2025-10-09 |
1,575 |
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What’s new with Fin 3: The best AI Agent for complex queries across every channel
|
Declan Ivory |
2025-10-15 |
2,533 |
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Preparing for the Customer Agent future
|
Bobby Stapleton |
2025-10-17 |
1,004 |
--
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Securely access Intercom data in ChatGPT
|
Rhiannon Gale |
2025-10-23 |
335 |
--
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Building our next R&D hub in Berlin
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Darragh Curran |
2025-10-29 |
1,114 |
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How to build a Content Design Agent
|
Russell Norris |
2025-10-30 |
1,802 |
--
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Hollywood demos vs. real-world demos
|
Francesca Conde |
2025-11-11 |
809 |
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Intercom is now a Shopify Plus Technology Partner
|
Gayathri Padmanabhan |
2025-11-18 |
426 |
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New series: Planning your 2026 customer service organization
|
Declan Ivory |
2025-11-18 |
1,026 |
--
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2026 customer service planning series: Vol. 02
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Declan Ivory |
2025-11-25 |
1,063 |
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More context, more confidence: The new CX Score explained
|
Christine Zdelar |
2025-11-25 |
1,178 |
--
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2026 customer service planning series: Vol. 03
|
Declan Ivory |
2025-12-02 |
2,360 |
--
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Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents
|
Thibault Candebat |
2025-12-08 |
467 |
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Setting the standard for support: What Spain’s new customer service law signals
|
Peter Dalton |
2025-12-08 |
2,013 |
--
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2026 customer service planning series: Vol. 04
|
Declan Ivory |
2025-12-09 |
1,025 |
--
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2026 customer service planning series: Vol. 05
|
Declan Ivory |
2025-12-16 |
1,655 |
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New research: Customer service team evolution
|
Emiliano Melchiorre |
2026-01-05 |
2,126 |
--
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The safety of speed: How we ship code 180 times per day
|
Danny Fallon Ryan Sherlock |
2026-01-26 |
2,049 |
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The AI deployment gap is widening, don’t get left behind
|
Declan Ivory |
2026-01-28 |
963 |
--
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Transformation in action: Why AI deployment depth makes the difference
|
Declan Ivory |
2026-02-05 |
1,490 |
--
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CX Scores: How we built a metric support leaders can defend
|
Mark O'Donovan |
2026-02-09 |
809 |
--
|
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Transformation in action: Why ROI becomes clearer with deeper integration
|
Declan Ivory |
2026-02-13 |
1,137 |
--
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Transformation in action: Raising the bar for customer experience
|
Declan Ivory |
2026-02-20 |
1,515 |
--
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Announcing major updates to Procedures and Simulations: Enabling Fin to handle complex queries
|
Chris Dalley |
2026-02-25 |
1,658 |
--
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Transformation in action: How AI is evolving support careers
|
Declan Ivory |
2026-02-27 |
1,212 |
--
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Transformation in action: When support becomes the blueprint for company-wide AI
|
Declan Ivory |
2026-03-05 |
1,050 |
--
|
|
Fin Product Updates: February recap
|
Brian Donohue |
2026-03-10 |
972 |
--
|
|
From resolutions to outcomes: Evolving how Fin delivers value
|
Darragh Curran |
2026-03-12 |
787 |
--
|
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Transformation in action: What it takes to automate 81% of your customer service while improving CX
|
Declan Ivory |
2026-03-13 |
1,703 |
--
|
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Kaizen for the AI era: How small improvements build smarter support
|
Caroline Glackin |
2026-03-19 |
607 |
--
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Announcing Monitors: Opening the AI black box
|
Alissa Tyrangiel |
2026-03-25 |
1,314 |
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