|
Salesforce signs definitive agreement to acquire Fin
|
Eoghan McCabe |
2026-06-15 |
367 |
--
|
|
How to make the case for giving your AI Agent system access
|
Dawn Perrott |
2026-06-11 |
1,335 |
--
|
|
Extending Fin as the most open Agent platform
|
Paul Adams |
2026-06-09 |
417 |
--
|
|
Playing a different game
|
Eoghan McCabe |
2026-06-04 |
633 |
--
|
|
Speed-to-lead is a solved problem
|
Ciaran Nolan |
2026-05-25 |
927 |
--
|
|
What really matters when evaluating AI Agents for customer service?
|
Declan Ivory |
2026-05-22 |
1,079 |
--
|
|
How we develop pricing and packaging at Fin
|
Sophie Woods |
2026-05-20 |
1,601 |
--
|
|
Ready for your busiest day: How we scale
|
Ryan Sherlock |
2026-05-19 |
2,542 |
--
|
|
Agents can do the work
|
Jennifer Murphy |
2026-05-18 |
1,005 |
--
|
|
Meet Operator: An Agent for your customer operations
|
Patrick Andrews |
2026-05-15 |
1,245 |
--
|
|
Operator: A look under the hood
|
Jack Ryan |
2026-05-15 |
1,845 |
--
|
|
The ultimate guide to knowledge management for your Sales Agent
|
Beth-Ann Sher Fred Walton |
2026-05-13 |
4,029 |
--
|
|
Today Intercom becomes Fin
|
Eoghan McCabe |
2026-05-12 |
501 |
24
|
|
How we turned support into a revenue engine at Intercom
|
Franka Martinovic |
2026-05-08 |
1,349 |
--
|
|
Building outcome-based pricing for Fin for Sales
|
Aisling O'Reilly |
2026-05-08 |
1,046 |
--
|
|
Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent
|
Robert Davitt |
2026-05-07 |
830 |
--
|
|
AI is the answer to the sales growth-without-headcount problem
|
Pascaline Albin |
2026-04-28 |
1,258 |
--
|
|
Introducing the Sales Agent Blueprint
|
Ciaran Nolan |
2026-04-23 |
479 |
--
|
|
Announcing Fin for Sales: A new role for Fin Customer Agent
|
Rati Zvirawa |
2026-04-22 |
1,476 |
--
|
|
AI is approving our pull requests: Here’s how we made it safe
|
Kesha Mykhailov Niamh Young |
2026-04-21 |
1,777 |
--
|
|
The hardest percentages
|
Pratik Bothra |
2026-04-14 |
1,176 |
--
|
|
From swarms to product: Turning customer signals into scalable features
|
Kevin O'Brien |
2026-04-13 |
849 |
--
|
|
Never stop disrupting yourself; introducing the Fin API platform
|
Eoghan McCabe |
2026-04-02 |
835 |
--
|
|
Announcing Fin Apex: The age of vertical models is here
|
Eoghan McCabe |
2026-03-26 |
1,181 |
--
|
|
Announcing Monitors: Opening the AI black box
|
Alissa Tyrangiel |
2026-03-25 |
1,314 |
--
|
|
Kaizen for the AI era: How small improvements build smarter support
|
Caroline Glackin |
2026-03-19 |
607 |
--
|
|
Transformation in action: What it takes to automate 81% of your customer service while improving CX
|
Declan Ivory |
2026-03-13 |
1,703 |
--
|
|
From resolutions to outcomes: Evolving how Fin delivers value
|
Darragh Curran |
2026-03-12 |
787 |
--
|
|
Fin Product Updates: February recap
|
Brian Donohue |
2026-03-10 |
972 |
--
|
|
Transformation in action: When support becomes the blueprint for company-wide AI
|
Declan Ivory |
2026-03-05 |
1,050 |
--
|
|
Transformation in action: How AI is evolving support careers
|
Declan Ivory |
2026-02-27 |
1,212 |
--
|
|
Announcing major updates to Procedures and Simulations: Enabling Fin to handle complex queries
|
Chris Dalley |
2026-02-25 |
1,658 |
--
|
|
Transformation in action: Raising the bar for customer experience
|
Declan Ivory |
2026-02-20 |
1,515 |
--
|
|
Transformation in action: Why ROI becomes clearer with deeper integration
|
Declan Ivory |
2026-02-13 |
1,137 |
--
|
|
CX Scores: How we built a metric support leaders can defend
|
Mark O'Donovan |
2026-02-09 |
809 |
--
|
|
Transformation in action: Why AI deployment depth makes the difference
|
Declan Ivory |
2026-02-05 |
1,490 |
--
|
|
The AI deployment gap is widening, don’t get left behind
|
Declan Ivory |
2026-01-28 |
963 |
--
|
|
The safety of speed: How we ship code 180 times per day
|
Danny Fallon Ryan Sherlock |
2026-01-26 |
2,049 |
--
|
|
New research: Customer service team evolution
|
Emiliano Melchiorre |
2026-01-05 |
2,126 |
--
|
|
2026 customer service planning series: Vol. 05
|
Declan Ivory |
2025-12-16 |
1,655 |
--
|
|
2026 customer service planning series: Vol. 04
|
Declan Ivory |
2025-12-09 |
1,025 |
--
|
|
Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents
|
Thibault Candebat |
2025-12-08 |
467 |
--
|
|
Setting the standard for support: What Spain’s new customer service law signals
|
Peter Dalton |
2025-12-08 |
2,013 |
--
|
|
2026 customer service planning series: Vol. 03
|
Declan Ivory |
2025-12-02 |
2,360 |
--
|
|
2026 customer service planning series: Vol. 02
|
Declan Ivory |
2025-11-25 |
1,063 |
--
|
|
More context, more confidence: The new CX Score explained
|
Christine Zdelar |
2025-11-25 |
1,178 |
--
|
|
Intercom is now a Shopify Plus Technology Partner
|
Gayathri Padmanabhan |
2025-11-18 |
426 |
--
|
|
New series: Planning your 2026 customer service organization
|
Declan Ivory |
2025-11-18 |
1,026 |
--
|
|
Hollywood demos vs. real-world demos
|
Francesca Conde |
2025-11-11 |
809 |
--
|
|
How to build a Content Design Agent
|
Russell Norris |
2025-10-30 |
1,802 |
--
|
