Extending Fin as the most open Agent platform

Fin is now available as a Service Agent for HubSpot and Freshworks, allowing users to integrate it seamlessly into their existing helpdesk systems without the need to migrate. This integration can be set up in less than an hour and offers a 76% average resolution rate across various customer channels, while also being fully configurable to meet individual business policies. The announcement emphasizes Fin's commitment to building an open platform, highlighting its use of APIs, MCPs, CLI, and its proprietary Apex model, alongside extensive public documentation. The company believes that open platforms, which allow businesses the flexibility to change vendors easily, will prevail in the industry, asserting that the best products will succeed in such an environment. Fin's self-servable integration is part of this open approach, designed to deliver superior customer experiences and performance without vendor lock-in.