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Intercom Blog

374 posts indexed since 2022

Blog URL
Posts YTD
39 ↓ vs 40 last year
Avg Posts/Month
6.2 since 2022
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Post Details

374 matching posts

Title Author Published Words HN Pts
Introducing Fin AI Copilot: Increase agent efficiency by 31% Alissa Tyrangiel 2024-04-10 835 --
The ultimate guide to knowledge management in the age of AI Beth-Ann Sher 2024-04-17 3,655 --
AI skepticism is giving way to curiosity among customer service teams Ruth O'Brien, Bobby Stapleton 2024-04-26 841 --
Response Time: Vol. 26 Kate Sugrue 2024-05-13 892 --
Ready to transform your career, customer support leaders? Ruth O'Brien, Bobby Stapleton 2024-05-14 791 --
B2B vs B2C product management: How different are they really? Bethany Clark 2024-05-15 1,307 --
How AI makes support work more meaningful Ruth O'Brien Bobby Stapleton 2024-05-23 576 --
Prepare your internal knowledge content for AI Ruth O'Brien 2024-05-24 315 --
Response Time: Vol. 27 Kate Sugrue 2024-05-28 732 --
How AI is unlocking more meaningful work for customer service teams Ruth O'Brien, Bobby Stapleton 2024-05-31 535 --
Takeaways from Support Driven Expo 2024: Embrace change and get ahead Laura Jolly 2024-06-05 934 --
Response Time: Vol. 28 Kate Sugrue 2024-06-10 489 --
You control your customer experience, not AI Ruth O'Brien, Bobby Stapleton 2024-06-13 513 --
Response Time: Vol. 29 Kate Sugrue 2024-06-24 886 --
Response Time: Vol. 30 Kate Sugrue 2024-07-09 910 --
Why ‘good’ CX isn’t good enough anymore Ruth O'Brien, Bobby Stapleton 2024-07-10 692 --
Response Time: Vol. 31 Kate Sugrue 2024-07-22 765 --
Response Time: Vol. 32 Kate Sugrue 2024-08-02 816 --
Response Time: Vol. 33 Kate Sugrue 2024-08-19 544 --
Response Time: Vol. 34 Kate Sugrue 2024-09-02 716 --
Announcing Pioneer, Intercom’s first ever AI customer service summit Megan Moon 2024-09-04 626 --
Response Time: Vol. 35 Kate Sugrue 2024-09-16 682 --
Four key steps for training your customer support team for AI Ruth O'Brien 2024-09-25 812 --
Response Time: Vol. 36 Kate Sugrue 2024-09-30 430 --
Fin 2: The first AI agent that delivers human-quality service Kyle Rocco 2024-10-10 1,199 --
Pioneer 2024: Intercom’s first ever AI customer service summit, in summary Davin O'Dwyer 2024-10-10 1,802 --
Fin 2: Powered by Anthropic’s Claude LLM Des Traynor 2024-10-10 587 --
Evolving Intercom’s database infrastructure Ryan Sherlock 2024-10-14 3,283 12
Fin over email: How we built a multichannel AI agent Julia Godinho 2024-10-17 1,657 --
Response Time: Vol. 37 Kate Sugrue 2024-10-21 908 --
Response Time: Vol. 38 Kate Sugrue 2024-11-04 545 --
Braving busy holidays: Reduce customer service stress with automation and AI Leanne Harte 2024-11-06 1,780 --
Announcing our latest guide: ‘The New Economics of Customer Service’ Declan Ivory 2024-11-13 565 --
Intercom vs Zendesk: Two AI agents put to the test Sagar Joglekar 2024-11-14 1,559 --
Response Time: Vol. 39 Kate Sugrue 2024-11-18 609 --
How transparency can help your customers get more out of AI support Ruth O'Brien 2024-11-22 830 --
The AI agent buyer’s guide: How to make the right choice for your support needs Summer White 2024-12-02 4,666 --
The AI agent buyer’s guide: How to make the right choice for your support needs Summer White 2024-12-02 4,666 --
Intercom’s 2024 in review Summer White 2024-12-18 1,820 --
The first 90 days with AI: A 4-step guide to get you started Bobby Stapleton 2024-12-18 2,800 --
Transform fintech customer service with Fin Aditi Mediratta 2025-01-20 1,395 --
Designing for clarity: How we restructured Intercom’s Information Architecture Pranava Tandra 2025-01-24 1,983 --
Customer service trends as we know them are dead Declan Ivory 2025-01-28 1,285 --
From support to sales: Turn eCommerce conversations into customers with Fin Kelly Farrell 2025-02-06 1,033 --
Build vs buy: The high bar for building your own AI agent Darragh Curran 2025-02-13 1,301 --
Response Time: Vol. 40 Kate Sugrue 2025-02-17 546 --
Trust issues: How to help customers believe your AI agent Ruth O'Brien 2025-02-18 968 --
Transform gaming support: Give every player VIP-level service with Fin Gus Aldaya 2025-02-27 1,483 --
Response Time: Vol. 41 Kate Sugrue 2025-03-03 896 --
Evolving Intercom’s database infrastructure: Lessons and progress Ryan Sherlock, Miles McGuire 2025-03-11 1,211 3
Plushcap, by Matt Makai. 2021-2026.