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Recover churned subscribers automatically with win-back campaigns for web

Blog post from RevenueCat

Post Details
Company
Date Published
Author
Niklas Winkels
Word Count
839
Company Posts That Month
9
Language
English
Hacker News Points
-
Post removed?
No
Summary

RevenueCat's new win-back campaign feature aims to recover churned subscribers by allowing developers to reach them through email the moment their access expires, bypassing the need for them to return to the app or check subscription settings. This approach enables re-subscription via the web, avoiding the 15%–30% platform commission from Apple and Google, thus maximizing revenue. The process involves configuring a campaign in the RevenueCat dashboard by selecting the app to monitor and a Web Purchase Link for the win-back offer, which can be set up in about 60 seconds. When a user's subscription lapses, they receive a branded email with a "Claim offer" button that directs them to a web checkout, where they can re-subscribe at a discounted rate. This email is standardly designed and currently only available in English, but further customization options are planned. The campaign is compatible with RevenueCat’s billing engines and works across iOS, Android, and web platforms, seamlessly restoring access within the app once the web checkout is completed.

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