Service NSW Creates a Single View of Citizen Customers with Stream Processing

Service NSW, an Australian government agency, aims to become the world's most customer-centric government by 2030. To achieve this, they have developed a single view of the customer (SVOC) using event-driven architecture and Confluent's streaming data platform. This program consolidates and organizes customer information from various sources, providing a centralized location for agency users to access. The SVOC enables targeted personalization, real-time support, and improved customer experiences by leveraging enriched customer data for future products and services. With Confluent's platform, Service NSW can handle any type of infrastructure and data source, ensuring secure and compliant management of customer information.