Mintlify boosts NPS 30% and saves 60% with real-time analytics on ClickHouse Cloud

Mintlify has transitioned from using PostHog to ClickHouse Cloud to enhance its analytics capabilities, significantly reducing dashboard load times from tens of seconds to under a second, which has contributed to a 30% improvement in their Net Promoter Score (NPS). This move was driven by the need for a more scalable solution to accommodate their growing customer base and the increasing involvement of AI agents in accessing their documentation. Mintlify, serving companies like Microsoft and Coinbase, found ClickHouse Cloud to be a cost-effective solution, running at 60% lower costs than PostHog, and providing zero ongoing maintenance while supporting real-time analytics crucial for their operations. The migration process was smooth, involving a two-week period during which events were written to both ClickHouse and PostHog, allowing for a seamless transition. The new setup not only improved customer satisfaction by eliminating rate limits and enhancing dashboard reliability but also freed up engineering resources, as ClickHouse Cloud handles maintenance automatically. Looking forward, Mintlify aims to leverage ClickHouse's capabilities to better track and analyze interactions from both human and AI agents, ensuring that their infrastructure is well-prepared for future growth.