5 onboarding tips to help prepare customer-facing employees

The author, who initially struggled with onboarding in their first job due to lack of knowledge about Salesforce, aims to replicate this experience to enrich and accelerate onboarding for customer-facing teams. To achieve this, they suggest five ways to onboard new hires: helping them with QA work, writing standard operating procedures (SOPs) that reflect real-time processes, designing an interactive demo to showcase product features, running through the free trial or demo request workflow, and interviewing customers or partners. These methods encourage new hires to think critically, learn from their experiences, and develop a deeper understanding of the company's products and services.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.