SSO is broken? The answer is already in your session log

WorkOS SSO troubleshooting can begin with the dashboard’s Sessions tab, which records attempts for up to 90 days and provides statuses, origins, IdP requests and responses, and errors to determine whether a problem lies with the identity provider, connection configuration, or the application after authentication. Successful sessions indicate that SSO, token exchange, and profile retrieval completed, shifting investigation to application session handling or authorization, while failed sessions provide error details, and in-progress or timed-out sessions may reflect abandoned flows, IdP or network issues, or problems with the application’s authorization-code exchange. IdP-side failures such as expired certificates, malformed responses, denied access, or authentication errors should be sent to the customer’s IT administrator with session evidence, whereas attribute mapping and validation issues are generally managed in WorkOS configuration. Required profile fields include idp_id and email, while optional mapping failures can produce successful sessions with null values; integrations should use custom attributes rather than deprecated raw_attributes. Session origins distinguish SP-initiated, IdP-initiated, and Admin Portal test flows, with IdP-initiated SAML requiring an application endpoint that handles the connection_id parameter. WorkOS event streams and the Events API can also identify recurring failures by connection, organization, IP address, or user agent, enabling proactive monitoring through tools such as Datadog or scheduled event processing.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.