Launch Week Day 5: Impersonation
Blog post from WorkOS
WorkOS has introduced a new feature called impersonation that allows support teams to effectively troubleshoot issues faced by users without compromising security. This free-to-use feature enables support personnel to view exactly what the user sees, excluding any sensitive data. Impersonation is secure by default, requiring justification for each request and providing an option for users to opt-in or out of impersonation. The feature is powered by Sessions and requires no integration if developers are already using Sessions. Developers can customize application behavior during impersonation and detect when a user is being impersonated through the provided Impersonation component in Next.js library.
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