Jean-Denis Greze on why Town's agent can't send email

Town, founded by Jean-Denis Greze and Tony Vincent after an unsuccessful attempt to build AI tools for tax preparers, develops an email-focused AI assistant that reads messages, learns user workflows, and drafts replies and automations without sending external communications by default. Greze argues that preventing embarrassment, privacy breaches, and other high-impact failures is more important than maximizing early automation, so Town uses a draft-only model and allows users to grant expanded permissions only after repeated successful, unedited approvals of a specific workflow. The company focuses on broadly applicable knowledge-work tasks such as responding to common emails, scheduling and preparing for meetings, and tracking to-dos, while using in-product feedback and user research to adapt recommendations to different professions. Greze envisions agents eventually reducing the need to constantly check inboxes by triaging notifications and acting within user-defined boundaries, though he identifies cross-user and organizational data sharing as a major privacy challenge that may require agents to expose only safe derived signals rather than underlying private information. Town reported organic early growth, nearly 10,000 users and 99% two-month retention among users who created an automation, and raised a $55 million Series A in June 2026 led by Andreessen Horowitz.

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