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Curating queues beats approving actions

Blog post from WorkOS

Post Details
Company
Date Published
Author
Zack Proser
Word Count
1,111
Company Posts That Month
81
Language
English
Hacker News Points
-
Post removed?
No
Summary

For agents producing frequent, reversible work such as blog drafts, the text argues that human oversight should focus on reviewing and selecting batches of candidates rather than approving every individual action, because action-level prompts slow throughput and can encourage meaningless rubber-stamping. In the described workflow, an agent proposes batches of eight topics, prepares drafts and related administrative updates, while a human asynchronously reviews a queue to choose worthwhile ideas; the queue preserves both accepted and rejected proposals, helping reveal the agent’s recurring themes, editorial fit, and performance over time. This curation model is presented as appropriate only for low-risk, reversible outputs, while consequential actions involving publishing, money, customer data, production systems, deletion, or permissions require scoped, out-of-band human authorization and other access controls. Effective systems combine automated checks for mechanical issues with human judgment for quality and direction, while monitoring rejection rates to detect superficial review and queue age or drain rate to prevent unmanageable backlogs.

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