Building an autonomous UI quality program
Blog post from WorkOS
WorkOS developed a program called UI Nits to enhance product quality by addressing minor user interface issues, which evolved from a simple Slack channel into an automated, efficient pipeline for resolving these details quickly. Initially, team members would report UI problems without any structured process, but by linking this to the Linear platform, the company could track, measure, and celebrate their progress in fixing issues weekly. The introduction of a cloud-based triage skill enabled the automated enrichment of tickets, providing context and suggested solutions, thus streamlining the process and allowing agents to handle most tasks autonomously. This system now integrates with WorkOS's self-driving codebase, Horizon, which automatically fixes high-confidence tickets, leaving only the final review to humans. This approach has maintained both high velocity and quality standards, enabling fast shipping without compromising on detail, and ensuring that the entire company adheres to a consistent quality bar.
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