Twilio has announced that it is now a remote-first company, adopting an approach focused on flexibility, connection, and new ways of working. This shift comes after the COVID-19 pandemic forced the company to shut down offices and work from home, allowing Twilio to adapt to virtual collaborating and problem-solving. The company's Open Work initiative, launched in 2021, aimed to redefine the future of work and structure its teams accordingly. Through a listening-led approach, Twilio surveyed its global workforce, revealing that most employees feel productive working remotely and don't want to return to an office full-time. This remote-first approach will help Twilio attract top talent, ensure equitable experiences for all employees, evolve its location strategy, drive a healthy culture, and make investments in optimizing the workplace experience.