Twilio's CustomerAI technology is a set of capabilities that combines the power of large language models with real-time customer data from Twilio's Customer Engagement Platform to help brands deepen their customer relationships. It enables customers to perceive, understand and activate their customers through personalized experiences, leveraging tools like Segment's composable customer data platform and Twilio's Voice Intelligence to unify and analyze customer data. With CustomerAI, brands can drive better engagement by providing predictive models, genative journeys, and trusted communications that foster trust and deliver relevant messages.