The COVID-19 pandemic led to a surge in demand for crisis lines and helplines as people turned to trained specialists for support and resources. To address this increased demand, Twilio deployed $2.9M in grant funding to 19 organizations building crisis lines, which reached over 1.6 million people across 34 countries. Grantees leveraged Twilio-powered solutions to scale hotline and helpline services, maintain staffing capacity through remote work, and track program outcomes using modern analytics tools. The grants supported various initiatives, including transforming refugee crisis lines, supporting mental health challenges, accelerating support for LGBTQ youth mental health, ensuring children's voices are heard, and accessing COVID-19 vaccines and trusted information. Twilio.org's approach to grant making focuses on providing holistic support to nonprofits with digital communications tools and platforms to accelerate positive social change.