How Speedcast Built a Global Communications Network on Tiger Lake

Speedcast, a prominent communications and IT services provider, employs a hybrid network solution that combines low-earth-orbit (LEO) and geostationary satellites (GEO) with terrestrial equipment to ensure reliable connectivity across various sectors. The company leverages its SIGMA network management platform and Tiger Cloud infrastructure, which integrates Confluent Cloud Kafka and TimescaleDB on AWS, to process and analyze vast amounts of telemetry data in real-time. This setup enables Speedcast to maintain a unified back-end for multiple tools, offering real-time updates and visualizations for customers via its Compass Portal. This streamlined architecture, centered around Tiger Lake, enhances data reliability and reduces operational complexity by consolidating data sources and eliminating the need for fragile ETL pipelines. A notable use case involves utilizing Tiger Lake to improve ticket management by providing comprehensive contextual data from real-time analytics, which allows for rapid identification and resolution of service issues, thus decreasing ticket volume and resolution time. Looking forward, Speedcast aims to incorporate AI-driven incident response mechanisms to further optimize root cause analysis and improve operational efficiency.

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