Vocalysd is an AI-powered insights tool that leverages conversation intelligence APIs to extract insights from high call volume areas in businesses, optimizing client interactions to enhance customer experiences. The company simplifies conversation analytics by combining human intelligence and conversation AI to help clients dissect business conversations in a simple, measurable way. Vocalysd was founded in 2020 by CEO Kelly Hoffman, who possesses a proven ability to foster strong client relationships. The company's mission is to simplify the conversation analytics process for businesses of all sizes, allowing them to take advantage of hidden customer insights in their data. Vocalysd solves challenges such as bias and scalability issues with existing transcription APIs, using Symbl.ai's sophisticated natural language processing abilities. By working together, Vocalysd and Symbl.ai provide a powerful partnership that enables businesses to harness the value of conversation data and create more authentic customer relationships.