July 2021 Summaries

You can access the raw audio stream, which is the unaltered audio captured by RTC platforms, like Twilio and Agora.io, to unlock data that lies within conversations as they happen. This allows for real-time insights, algorithms for conversation data, and enhanced experiences such as live captioning, augmented reality, and virtual reality. Companies like Zoom and Agora.io provide access to raw audio streams through their APIs and SDKs, enabling developers to build applications that focus on enhancing human-to-human communication in real-time, such as creating experiences derived from Conversation AI or managing conversation data with advanced analytics.

Speaker separation is a method for distinguishing between different speakers in an audio stream to analyze conversations more accurately. It can be done in real-time using active speaker events or streaming APIs with WebSockets, or asynchronously after the event using Async APIs and speaker diarization. Real-time methods provide accurate results but come at a higher cost, while asynchronous methods are less accurate but also cheaper. The choice of method depends on the platform's capability, budget, and business needs. Speaker separation can be used in various applications such as call centers, meeting platforms, and telephony APIs to gain insights into conversations and improve efficiency.

Adding conversation intelligence to voicemail services can greatly improve their functionality and usefulness in a modern work environment. This technology provides better contextual transcriptions, identifies action items, aggregates voicemails to identify trends, catches spam, tags or bookmarks relevant voicemails, and even recommends collaborative workflows like emails or calendar entries. A platform like Symbl.ai offers these benefits by providing accurate transcriptions, identifying action items based on contextually understood words, aggregating voicemails to understand trends, auto-identifying spam in voicemails, bookmarking certain voicemails, and recommending other collaboration workflows. By leveraging conversation intelligence APIs, businesses can save time, reduce misunderstandings, and improve their overall productivity with smart voicemail features.

Vocalysd is an AI-powered insights tool that leverages conversation intelligence APIs to extract insights from high call volume areas in businesses, optimizing client interactions to enhance customer experiences. The company simplifies conversation analytics by combining human intelligence and conversation AI to help clients dissect business conversations in a simple, measurable way. Vocalysd was founded in 2020 by CEO Kelly Hoffman, who possesses a proven ability to foster strong client relationships. The company's mission is to simplify the conversation analytics process for businesses of all sizes, allowing them to take advantage of hidden customer insights in their data. Vocalysd solves challenges such as bias and scalability issues with existing transcription APIs, using Symbl.ai's sophisticated natural language processing abilities. By working together, Vocalysd and Symbl.ai provide a powerful partnership that enables businesses to harness the value of conversation data and create more authentic customer relationships.

RevenueGrid is an AI-guided platform that empowers sales teams with step-by-step guidance on best content, actions, and communication tactics for any given sales situation. With full visibility into pipelines, deals, and team activity, RevenueGrid gives sales managers complete control over their teams' processes and habits. The platform uses conversation intelligence to provide real-time coaching and suggestions during calls, leveraging voice data from Symbl.ai's AI capabilities. By combining this with client communication data and sales processes, RevenueGrid unleashes the full power of AI for guided selling, enabling sales reps to push deals through the pipeline.

To celebrate its thriving Developer Community, Symbl.ai is launching its first Developer Month in July, featuring a series of fun activities and opportunities to win cool prizes. Participants can join the events by having a Symbl.ai account and following the instructions provided. The month will include a meme contest, hackathon ideation session, Twitter giveaway, happy hours, and more. Existing developers are encouraged to showcase their projects and learnings using Symbl.ai APIs, while new developers can sign up for a free account to participate in the activities. The events are designed to highlight creativity, collaboration, and innovation in speech and conversation intelligence.

CPaaS platforms offer cloud-based real-time communication features for human-to-human conversations, such as sales calls and conferences, through APIs. With the rise of remote work and video streaming applications during the pandemic, there's a growing need for customizable solutions like CPaaS to analyze conversations with AI. By integrating a CPaaS into an application, developers can focus on conversation data rather than building complex backend infrastructure. Key considerations when choosing a CPaaS include flexibility in API integrations, meeting business requirements such as stability and security, and the strength of the developer ecosystem. With pre-built video streaming apps like Dolby.io and Agora.io, developers can accelerate time to market and access features like noise suppression and high-quality audio streams. Integrating AI-powered conversation analysis tools like Symbl.ai into a CPaaS enables business value from audio and video streams, offering insights such as action items and contextual information.