Real-time call tracking uses machine learning to analyze conversations in real-time, offering businesses insights to optimize customer experiences, save time, and reduce bias. This technology can be applied across various industries, including sales, telehealth, HR, logistics, engineering, compliance, legal, finance, and more. By tracking contextually similar words, conversation intelligence call tracking helps predict call types, identify issues that may frustrate customers or callers, and provide relevant information at the perfect time. This approach saves employee time, automates manual processes, and optimizes customer experience, making it a smarter alternative to traditional methods.