January 2022 Summaries

Making audio and video content accessible is not just about accommodating people with disabilities, but also about providing a convenient and efficient way for busy individuals to consume content, enabling intuitive search and navigation, moderating content, and facilitating a more satisfying user experience. Conversation Intelligence enables accessibility by offering intelligent transcriptions, closed captions, indexing, topics, search, and summaries. Symbl.ai offers an API platform that future-proofs accessibility, providing a domain-agnostic, horizontally applicable, cohesive solution for audio and video content accessibility.

Real-time call tracking uses machine learning to analyze conversations in real-time, offering businesses insights to optimize customer experiences, save time, and reduce bias. This technology can be applied across various industries, including sales, telehealth, HR, logistics, engineering, compliance, legal, finance, and more. By tracking contextually similar words, conversation intelligence call tracking helps predict call types, identify issues that may frustrate customers or callers, and provide relevant information at the perfect time. This approach saves employee time, automates manual processes, and optimizes customer experience, making it a smarter alternative to traditional methods.

The Qualified.io team has announced a new Python CI coding challenge on their platform, where participants will build conversation intelligence functions using Python and provided APIs from Symbl.ai. The challenge is divided into 5 levels, each with increasing difficulty, and can be completed in approximately 1 hour and 30 minutes. Participants who complete the challenge can win cool prizes, including Amazon gift cards and developer swag, as well as a certificate of completion to share on social media. The challenge is open to programmers from all over the world and requires no prior experience with conversation intelligence or AI. To participate, individuals must register for the challenge, join the Symbl.ai Slack community, and follow specific instructions to receive rewards and bragging rights.

Pipedream is a serverless real-time API platform that enables developers to programmatically transform data from one state to another without human intervention. It provides a platform for automating the process of connecting Third Party Software as a Service, making environment variables accessible for credentials or references in any workflow. Pipedream works with any or all APIs and empowers developers to combine Symbl.ai's Conversation Intelligence API platform with Telnyx to create powerful automations that save time, money, or effort throughout the entire process of a call. The automation process involves creating an HTTP triggered workflow where data is retrieved from an API using Node.js with npm, deploying changes for testing, and programming automatic reactions through async function calls. Pipedream's triggers handle events posted to the webhook, parsing JSON return data entirely upon receipt. The platform provides developers with a readily made solution for enabling access to the data contained in steps, including processing with Node.js, Symbl.ai authentication, and audio processing APIs. Upon completion, developers receive both a conversationId and a jobId with which to check the results achieved through the automation.

At Symbl.ai, we are constantly looking for ways to improve your developer experience. We are quite excited to announce the all new “API Usage” feature. Using this feature, you can dive deep into the world of Symbl.ai’s API analytics and usage! The new API usage feature is a dashboard for monitoring and visualizing your API usage, so you can easily analyze how you are using our APIs on a daily basis. Symbl.ai’s API Usage dashboard displays API usage on the four basic source types of Symbl.ai: Streaming API, Telephony API, Async Video & Audio API, and Async Text API. With this feature, you can find out which APIs are used the most, how many minutes per call have been done with an API, and select a date range to see overall API usage. The visualizations for API usage are easy to read and provide deeper analytics of your API's Usage over time, enabling you to make strategic decisions. To access this feature, simply sign up for a free developer account and follow the link provided. This new feature is designed to help developers better understand their API usage and optimize their product integration growth.

Update.ai is a company that helps customer-facing teams, particularly customer success managers, make meetings more productive and outcome-driven by using conversation intelligence to reduce time spent on repetitive tasks. They use real-time transcription and actionable insights provided by Symbl.ai's platform to enable customer success teams to be fully present for their customers. Update.ai aims to become outstanding relationship-builders by helping teams run more effective meetings, be more actionable, and share those meetings with internal colleagues and back to customers. With the help of Symbl.ai, Update.ai has achieved seamless speed to market, saved almost 6 months of lead time, and reduced development effort investment. The partnership between Update.ai and Symbl.ai enables the delivery of innovative conversation intelligence experiences with minimal development time and effort, empowering customer success teams to focus on building lasting relationships with their customers.

Symbl.ai's WebSocket enables developers to build real-time conversations with voice, video, chat, or broadcast applications and capture insights into Artificial Intelligence in real-time. The API integrates directly into JavaScript's native software for enabling real-time conversations. To set up, register for an account at Symbl.ai, grab the appId and appSecret, and authenticate using a cURL command or Postman to receive the x-api-key. Configure two values as query parameters that are fed directly into the WebSocket API's endpoint. Create an instance of JavaScript's native WebSocket API and handle events such as receiving messages from the server, handling errors, and closing connections. The application also integrates with Twilio's Programmable JS SDK for real-time conversation intelligence. Symbl.ai's APIs operate on Agora.io, Dolby.io, Telnyx, or Twilio platforms and are designed to work with any real-time communication applications or platforms. Developers can reach out to Symbl.ai via email, join their Slack channels, participate in hackathons, or fork their Postman public workspace for more information.