Learnings from Building a Pricing Infra with Reclaim's Co-Founder & CEO

Pricing Engineered features interviews with CTOs and tech leads from innovative companies, with this installment focusing on Patrick, the CEO and co-founder of Reclaim.ai, who discusses building a custom entitlement infrastructure for their pricing model. With a background in open-source contributions and leadership roles, Patrick explains the decision to develop their own system due to the lack of comprehensive solutions for managing pricing models end-to-end. Built on top of Stripe's basic functionalities, the infrastructure supports a good-better-best pricing model, annual per-seat charges, and includes features like gating, trial support, customer portals, and upgrade/downgrade flows. The development, which involved three team members over several months, faced challenges such as defining trial processes and handling a referral program. Patrick emphasizes the importance of understanding pricing language and carefully planning the modeling of billing platforms to avoid inefficiencies and surprises during development.

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