July 2022 Summaries

Stigg emphasizes its commitment to data security and reliability by achieving compliance with SOC 2 Type II and ISO 27001, which are significant security frameworks ensuring the protection of customer data. Serving as the pricing and packaging infrastructure for SaaS businesses globally, Stigg is dedicated to maintaining the highest security standards to allow developers, product, and growth teams to safely manage and optimize their pricing strategies without concerns over data breaches. The compliance with these frameworks involves rigorous audits of Stigg's security practices, including encryption of data at rest and in transit, high availability, and strict employee security training. By operating on AWS infrastructure and implementing additional security measures, Stigg ensures that customer data is both secure and accessible, with efforts to minimize potential downtime. The company’s commitment to security is further reinforced by regular vulnerability scans, third-party penetration tests, and support for secure authentication methods.

Pricing Engineered features interviews with CTOs and tech leads from innovative companies, with this installment focusing on Patrick, the CEO and co-founder of Reclaim.ai, who discusses building a custom entitlement infrastructure for their pricing model. With a background in open-source contributions and leadership roles, Patrick explains the decision to develop their own system due to the lack of comprehensive solutions for managing pricing models end-to-end. Built on top of Stripe's basic functionalities, the infrastructure supports a good-better-best pricing model, annual per-seat charges, and includes features like gating, trial support, customer portals, and upgrade/downgrade flows. The development, which involved three team members over several months, faced challenges such as defining trial processes and handling a referral program. Patrick emphasizes the importance of understanding pricing language and carefully planning the modeling of billing platforms to avoid inefficiencies and surprises during development.