Company
Date Published
Author
Eric Feng
Word count
233
Language
English
Hacker News points
None

Summary

Our email provider Mandrill has announced significant changes to their service, prompting us to change outbound email providers. We're doing everything possible to mitigate effects, but our customers may experience a higher chance of receiving Sentry notifications in spam due to this change. To prevent this, we encourage whitelisting Sentry emails by adding [email protected] to contacts or creating filters/rules for our email provider. Spam filtering builds up a "sender reputation" around the IP address of the server, which is being reset when we switch providers, resulting in a gradual warming-up period over 6 weeks before completely cutting over. We apologize for any inconvenience and provide instructions on whitelisting emails.