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Blog post from Sentry
Sentry is helping Reciprocity's engineering teams resolve problems before customers can report them by providing a single source of truth and improving resolution times throughout their continuous delivery processes. The company has implemented a rotating technical support system, where each week a different team nominates one person to lead technical support with priorities that include resolving blockers, pending customer requests, proactively checking for new issues, reviewing performance metrics, and working on improvements for the next person on rotation. With Sentry's intuitive error monitoring platform, this process has been game-changing for Reciprocity, improving morale among engineers as they develop a better relationship with the customer support team and ultimately leading to better solutions for customers.
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