May 2020 Summaries

At Reciprocity, the company is constantly iterating on its tech support tasks to find a better way to monitor its code and understand its process. This was made possible by using Sentry, an error monitoring platform that helps identify bottlenecks in legacy functionalities and common components used across multiple teams. The company experimented with rotating technical support responsibilities among six engineering teams, which proved to be game-changing due to the benefits provided by Sentry. By leveraging Sentry's capabilities, Reciprocity improved resolution times throughout its continuous delivery processes, solved problems before customers could report them, and developed a better relationship between engineers and customer support teams. The company learned that a better process for itself reciprocates into better solutions for its customers.

Dogfooding Chronicles: Tracing the path from “It’s Slow” to “What’s Slow” Sentry has been using its Performance feature in advance of its release to identify and fix issues before they reach their customers. The company's solution engineers and product marketers used the tool to diagnose a problem with one of their demo pages, which was taking too long to load. By tracing the issue using Sentry's Performance feature, the team discovered that it was caused by an improperly instrumented API, not a connection issue as initially thought. With full visibility into what caused the error, the team was able to resolve the issue and avoid sending blame emails. The use of Performance proved to be a valuable tool in delivering context and resolving issues efficiently.

Update your mobile SDK to get insights like version adoption and crash-free sessions automatically streamed to your Releases tab with Release Health, a new feature that refreshes the entire Releases user experience to surface key bits of data about each release's trending issues. With Release Health, developers can track crash-free users over time and detect bad releases quickly, helping them move faster as a team and solve what matters most to their customers. The new feature also connects to Sentry's Discover tool for better debugging, allowing developers to easily identify the root cause of problems with their mobile applications.