We now handle Apple refund requests automatically: How Dipsea’s refund rate dropped 36%

App developers often face challenges with refund requests, especially those from long-term users that negatively impact revenue when granted by Apple. By utilizing the App Store Server Notifications API, developers can provide "consumption information" within 12 hours to influence Apple's refund decisions. RevenueCat offers a solution by automatically handling these notifications, sending the necessary data and the developer's refund preference, which can significantly reduce the number of refunds granted. This automated service allows developers to focus on app growth rather than manual refund management. RevenueCat's system includes options to submit consumption data and leave the decision to Apple, or to express preferences for granting or declining refunds, with demonstrated success in reducing refund rates, as seen with the audiobook app Dipsea. For those not using RevenueCat, setting up a server endpoint to manage CONSUMPTION_REQUEST notifications from Apple is necessary, ensuring timely and informed responses to refund requests.