How SPS Commerce built its internal developer portal

SPS Commerce's journey in building an internal developer portal with Port highlights the challenges and solutions in reshaping the developer experience amidst rapid organizational growth. The company, which operates a global retail network with over 50,000 customers and a tech team of 700, faced issues of tool sprawl and disjointed processes, leading to inefficient developer workflows. To address these challenges, SPS Commerce embarked on developing an internal developer platform, which evolved into adopting a flexible internal developer portal. The portal provided a centralized hub for managing their extensive service catalog and integrated various tools and data sources, significantly improving visibility and developer onboarding. By leveraging infrastructure as code (IaC) and a suite of high-quality self-service actions, the portal enabled better collaboration and empowered teams to manage and update services efficiently. Additionally, the adoption of empathy-driven development practices, such as stream-aligned teams and a matrix organizational structure, facilitated a more connected software development lifecycle (SDLC). The portal's implementation has resulted in tangible benefits like real-time visibility into platform migrations, easier management of Kubernetes upgrades, a consolidated API catalog, and broader access to feature flag data, all contributing to a more streamlined and efficient developer experience.