Support’s notes from the field

The support team at PlanetScale is a multi-cultural and multi-national team distributed around the globe, providing support to users in almost any time zone. The team has a technical background and combined collective experience of over 200 years in the industry. They offer various support options, including phone-based escalations and joint Slack channels for Enterprise customers. The most common issues users run into include SSL/TLS certificate errors, integrating third-party platforms, data imports, and frequently hitting timeouts due to configured hard timeouts. To resolve these issues, PlanetScale provides documentation, a public discussions board on GitHub, and additional tools such as Insights and Boost to help with optimizing queries and transactions.

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