Plaid and Decagon partner to power more impactful financial experiences with AI agents

Plaid and Decagon have partnered to integrate Plaid’s consumer-permissioned financial account connectivity into Decagon’s AI customer support agents, allowing users to verify bank accounts, check transfers, address payment issues, and support other financial workflows without leaving a voice or text conversation. The collaboration aims to reduce disruptions caused by redirects to bank-login pages while helping financial institutions resolve complex requests such as failed autopayments, fraud cases, insurance claims, disputes, and loan applications. Decagon’s agents retain context across multiple sessions and channels, enabling longer-running tasks to continue without repeated authentication when an existing Plaid connection remains active. The companies emphasize that access is granted by consumers, who can review or disconnect connections, while Decagon provides guardrails, monitoring, and auditable decision logic intended to support secure and controlled agent interactions.

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