Letter to Employees

PagerDuty recently announced a series of strategic changes in response to ongoing economic volatility, including the elimination of approximately 7% of its global workforce, primarily affecting its go-to-market and general and administrative organizations. CEO Jennifer Tejada expressed regret for the insensitivity in her initial communication and emphasized the importance of supporting affected employees with severance and extended healthcare coverage. Despite challenges, PagerDuty remains focused on enhancing its operational resilience and financial performance by refining its operating model and scaling initiatives. The company has promoted Jeremy Kmet to lead Global Field Operations, aiming to strengthen its go-to-market strategy and customer engagement. Additionally, PagerDuty is aligning its Customer Success Group with the Product Development team to better integrate customer feedback into its product strategy. These measures are intended to solidify the company's market position and ensure sustainable growth, with an emphasis on innovation and customer satisfaction.