A deep dive into how we built Advanced Analytics

PagerDuty has rebranded its Advanced Analytics as Advanced Reporting, offering Team, System, and User Reports to give operational insights into people, technology, and processes. This initiative was driven by the need to provide clearer visibility into operations, addressing customer challenges in identifying problematic system areas and team performance. The development focused on reliability and scalability, processing millions of incidents monthly, and employing decoupled services to ensure quick data delivery without affecting core systems. The analytics framework is designed for flexibility and future enhancements, with pre-computed metrics balancing performance and data freshness. Throughout development, customer feedback was integral, leading to improvements through beta testing, which highlighted the system's effectiveness in enhancing operational visibility and performance. Advanced Reporting is initially available as a 30-day preview, after which it becomes part of the Enterprise plan, with developers eager for user feedback to refine the tool further.