Company
Date Published
Author
Nylas
Word count
524
Language
English
Hacker News points
None

Summary

Email by Nylas, a new app available in the Stripe App Marketplace, integrates email communication directly into the Stripe Dashboard to streamline customer support workflows for both shared and private email accounts. This app, which is free for all Stripe users, enables bi-directional email sync, allowing emails sent from the Stripe Dashboard to appear in the user's email client and vice versa. It aims to reduce context switching and enhance efficiency for customer-facing roles by consolidating tools needed for tasks such as processing refunds and managing billing disputes. The collaboration between Stripe, a leading financial infrastructure platform, and Nylas, a company specializing in communications data access, seeks to accelerate business opportunities, improve workflows, and increase customer engagement. Stripe's mission to enhance the GDP of the internet aligns with Nylas' goal of supporting developers in accessing communications data to inspire innovation and digital transformation at scale.