Powerful Alerting: New Relic's Integration with OpsGenie
Blog post from New Relic
In a guest post by Berkay Mollamustafaoglu, the integration between OpsGenie and New Relic is discussed, highlighting how the collaboration enhances alert management for users, particularly those who are remote or mobile. OpsGenie, a SaaS-based service, allows users to control their alert notifications through smartphone apps, enabling better interaction with management systems through alerts rather than their user interfaces. The integration with New Relic significantly improves alert design by providing more control over when alerts are generated and enhancing the user experience with features like on-call schedules, multiple notification methods, automated escalations, and lifecycle tracking. New Relic's new alerting capabilities announced at FutureStack, along with support for webhooks as an alert destination, allow for seamless forwarding of alerts to external systems like OpsGenie, thus empowering users to avoid alert fatigue and ensure critical alerts are not missed. The integration aims to move beyond basic alert notifications, enabling users to solve problems with minimal disruption by offering full control over notifications, including the ability to define rules for different alerts.