December 2013 Summaries

OpsGenie has integrated its SaaS-based alert notifications and mobile response capabilities with New Relic's new "alerting capabilities", providing users with better control over when alerts are generated and more features to enhance the experience of alert recipients. The integration enables users to stay connected while remote or mobile, using smartphone apps to control how and when they receive notifications. OpsGenie adds on-call schedules, multiple notification methods, automated escalations, and notification rules that empower users to control their notifications at different times of the day. Webhooks are used as an integration method between New Relic and OpsGenie, allowing for real-time HTTP(S) POSTs with JSON payload to forward New Relic alerts to external systems over the web. OpsGenie provides additional controls to prevent alert fatigue, such as suppressing or delaying notifications during deployments, giving users full control over notifications, and allowing them to define rules for notification preferences at different times of the day.

In a guest post by Berkay Mollamustafaoglu, the integration between OpsGenie and New Relic is discussed, highlighting how the collaboration enhances alert management for users, particularly those who are remote or mobile. OpsGenie, a SaaS-based service, allows users to control their alert notifications through smartphone apps, enabling better interaction with management systems through alerts rather than their user interfaces. The integration with New Relic significantly improves alert design by providing more control over when alerts are generated and enhancing the user experience with features like on-call schedules, multiple notification methods, automated escalations, and lifecycle tracking. New Relic's new alerting capabilities announced at FutureStack, along with support for webhooks as an alert destination, allow for seamless forwarding of alerts to external systems like OpsGenie, thus empowering users to avoid alert fatigue and ensure critical alerts are not missed. The integration aims to move beyond basic alert notifications, enabling users to solve problems with minimal disruption by offering full control over notifications, including the ability to define rules for different alerts.