Modern retail experiences are increasingly complex, spanning apps, stores, and distribution centers, requiring retailers to provide seamless, personalized digital experiences to maintain customer engagement and brand loyalty. The New Relic Retail Solution addresses these challenges by combining Intelligent Observability with AI-driven Digital Experience Monitoring (DEM) to offer a comprehensive view of the retail journey, from online to physical interactions. This integration allows retailers to proactively prevent disruptions, enhance operational efficiency, and ensure compliance with standards like PCI DSS. By leveraging a unified telemetry data cloud, New Relic provides real-time insights through application performance monitoring, infrastructure monitoring, and log management, enabling retailers to optimize performance and improve customer satisfaction. New Relic's platform supports open standards and integrates with various tools, facilitating dynamic monitoring and vendor neutrality, which helps retail businesses to enhance observability and drive growth by delivering superior end-user experiences.