DAT Systems, a Pakistan-based startup, efficiently manages field staff operations for over 16,000 workers at the Lahore Waste Management Company by leveraging Neon, a serverless Postgres provider. Using messaging platforms like WhatsApp, DAT's system processes around 10 million transactions monthly, with each message triggering multiple background jobs and audit logs to ensure accountability. Neon’s serverless features, such as autoscaling, read replicas, and scale-to-zero, enable DAT to handle high transaction volumes without downtime and optimize resource usage during peak and idle periods, respectively. Additionally, DAT utilizes Retool to quickly deploy customized real-time dashboards for clients, enhancing operational oversight with maps, tables, and forms. Neon’s branching feature facilitates efficient development and testing environments, allowing DAT to innovate without incurring excessive costs.