Boosting Customer Lifetime Value with Agmeta and MongoDB

Agmeta.AI, a startup focused on enhancing Customer Lifetime Value (CLTV), aims to improve customer service centers by providing businesses with actionable insights to combat churn and identify key customers for upselling opportunities. Founded by Samir Agarwal, the company leverages machine learning and generative AI, backed by MongoDB Atlas, to understand not only the content of calls but also their context. This enables Agmeta's software to detect customer dissatisfaction even when a conversation appears positive on the surface. By providing businesses with a more accurate Customer Satisfaction (CSAT) score and insights into customer behavior, Agmeta helps companies minimize churn and grow CLTV.