Modem now connects to Zendesk

The Zendesk integration for Modem is now available in beta, allowing users to connect their Zendesk accounts with Modem to better manage customer feedback and support conversations. Once connected, Modem registers a webhook on the Zendesk account and receives real-time ticket activity, including public replies, internal notes, attachments, and metadata. This integration enables support tickets to be integrated into Modem's topic system, providing a comprehensive view of customer feedback alongside other tools like Slack, GitHub, and Linear. Through this integration, users can search Zendesk activity, compare it with other connected tools, and determine whether support issues are new, tracked, or resolved. Additionally, the integration facilitates closing the loop from product work to customer follow-up by identifying which Zendesk tickets are affected by product changes, drafting follow-up notes, and updating customers. The setup process is simple, using OAuth for connection, and the integration can be managed or disconnected at any time through Modem's settings.

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