June 2026 Summaries

Modem has introduced new pricing plans with restructured tiers to better accommodate team usage, featuring a pay-as-you-go model with budget caps to ensure users pay only for what they use. The platform integrates with tools like Jira, Jira Service Desk, and Zendesk to synchronize issues and tickets, allowing agents to manage them directly. Modem also offers a Discord integration, enabling users to interact with the agent and complete tasks without leaving the server. Additionally, Modem can connect to custom AI tools via MCP servers, and a Claude Code agent can handle coding tasks such as bug fixes and feature development. GitHub-triggered automations can now be filtered by repository, and internal-only Slack channels are available for restricted automation messages. The revamped topics view provides quick access to needs-triage and unresponded items, with advanced filtering options, facilitating efficient backlog management and feedback auto-triage.

The Zendesk integration for Modem is now available in beta, allowing users to connect their Zendesk accounts with Modem to better manage customer feedback and support conversations. Once connected, Modem registers a webhook on the Zendesk account and receives real-time ticket activity, including public replies, internal notes, attachments, and metadata. This integration enables support tickets to be integrated into Modem's topic system, providing a comprehensive view of customer feedback alongside other tools like Slack, GitHub, and Linear. Through this integration, users can search Zendesk activity, compare it with other connected tools, and determine whether support issues are new, tracked, or resolved. Additionally, the integration facilitates closing the loop from product work to customer follow-up by identifying which Zendesk tickets are affected by product changes, drafting follow-up notes, and updating customers. The setup process is simple, using OAuth for connection, and the integration can be managed or disconnected at any time through Modem's settings.

Modem's new integration with Notion allows users to seamlessly incorporate the outputs of the Modem agent, such as research, summaries, and reports, directly into Notion's structured environment. This integration enables Modem to create, update, and append content to Notion pages or databases, making it easier for teams to manage and reference data in a centralized location. Users can direct the agent to summarize topics, organize bug triages, conduct customer research, and align roadmaps with requested features, all within Notion, ensuring that outputs are organized, searchable, and easily accessible. The connection process is simple, utilizing OAuth for security, and requires user approval for any write operations, allowing for controlled and efficient workflows. This integration transforms Notion from a static repository into a dynamic tool, enhancing the utility of existing documents and creating streamlined processes for tasks such as generating UTM parameters or compiling media kits.